Support

Log into the Prime Video Direct website, and then on the top right of the window, click your name.

You can invite other people to have access to your account. You control how much access they have and can change this at any time. We recommend that you have at least one other person with full administrative rights to your account as a backup. For more information, see Users & Roles.

We issue payments approximately 90 days after the end of the month in which the revenue event occurred.

Electronic Funds Transfer (EFT)   This is our default payment method. When converting local royalty earnings to a different currency for an EFT payment, the amount to be paid after conversion must meet the minimum amount allowed by your selected bank. This amount varies by institution and location. When the minimum amount is reached, you will be paid electronically for the full accrued amount.

Wire Transfer   If Electronic Funds Transfer isn't available for your location, you will receive payment by wire transfer. Amazon may withhold payment until you have reached a minimum threshold in accrued license fees for the applicable local marketplace.

Wire transfer payments will be dispersed after they reach the minimum applicable threshold by marketplace.

Local Marketplace	Threshold
Amazon.com	$100
Amazon.co.uk	£100
Amazon.eu	€100
Amazon.co.jp	¥10,000

You will not receive a wire transfer payment for any amounts below these thresholds.

When converting local royalty earnings to a different currency or withholding any applicable tax, the amount to be paid after conversion/withholding must meet the above requirements.

For more information, please see Royalty Information.

Customers pay in their local currencies, but we pay your royalties in the default currency of your bank account’s location (except Brazil). Please note payments into Brazilian bank accounts will be made in marketplace currency (e.g., USD from the US or Euro from DE) via wire, not in BRL.

At this time, we only pay royalties electronically to bank accounts in the supported countries or regions. For supported locations, see Electronic payments.

If your bank isn't in a supported location, we will not be able to pay you and you will not be able to publish content. You must create an account with a bank located in supported locations.

Please refer to the Digital Video License Agreement for complete information. The following standard royalty payments apply:

Buy and Rent

Content providers receive 50% of net revenue. If you offer a season for purchase, customers who have purchased one or more episodes may be able to purchase the season for a discounted price. The season price is reduced by the amount the customer has already spent on previous episodes. You will receive 50% of net revenue for the episode and season purchases.

In Prime Video Direct, on the top right, click your name, and then click Users & Roles. A list of invitations appears under Accepted and Pending.

• Invite Pending   The invitation was sent, but the person hasn't accepted (they haven’t clicked the link in the email to be added to the account).
• Not Confirmed   The person accepted the invite, but they haven't completed the business profile.
• Active   The person accepted the invite and completed the business profile. They have access to the account based on the permissions granted.

No, you can’t skip completing the Company Profile, but you can enter your name as theCompany name.

When your account is closed, titles can no longer be published to Prime Video. Additionally, there will be no access to your account's reports and royalty information. Published titles will not be deleted on Prime Video servers, but they will no longer be available to rent or buy. Customers who have purchased a title will continue to have access.

Note: We're unable to access, provide, or download the files submitted in your account.

Amazon Customer Service can assist you with closing your account, but first please do the following:

Unpublish titles

Any published titles must be unpublished. Unpublishing will prevent customers from renting or buying the title. Additionally, if offered through Prime, it will no longer be available for Prime members. The title remains on Prime Video for customers who have already purchased it.

1. Go to Your Videos and click on the title you want to unpublish.
2. On the Availability tab, under Where should this title be available, select None.
3. Click Save and then click Submit for review.
4. Repeat steps 1–4 for each published title. Allow three business days for the changes to apply.

Additional restrictions apply if you have published a Channel, including a minimum of 200 standalone titles or 50 seasons and a minimum availability of 18 months.

Save reports and royalty information

Streaming reports and estimated revenue details are available on your Dashboard within five days after title activity.

Go to the Dashboard to save copies of this information for your account. After your account is closed, you will no longer have access to these reports. Royalties will be paid as normal per the payment schedule.

Restoring a closed account

In some situations, we can restore a closed account. Contact Amazon Customer Service for assistance. Note: If we closed the account due to content policy guidelines violations or any other malicious activity reasons, the account can’t be restored.