When your account is closed, titles can no longer be published to Prime Video. Additionally, there will be no access to your account's reports and royalty information. Published titles will not be deleted on Prime Video servers, but they will no longer be available to rent or buy. Customers who have purchased a title will continue to have access.
Note: We're unable to access, provide, or download the files submitted in your account.
Amazon Customer Service can assist you with closing your account, but first please do the following:
Unpublish titles
Any published titles must be unpublished. Unpublishing will prevent customers from renting or buying the title. Additionally, if offered through Prime, it will no longer be available for Prime members. The title remains on Prime Video for customers who have already purchased it.
- Go to Your Videos and click on the title you want to unpublish.
- On the Availability tab, under Where should this title be available, select None.
- Click Save and then click Submit for review.
- Repeat steps 1–4 for each published title. Allow three business days for the changes to apply.
Additional restrictions apply if you have published a Channel, including a minimum of 200 standalone titles or 50 seasons and a minimum availability of 18 months.
Save reports and royalty information
Streaming reports and estimated revenue details are available on your Dashboard within five days after title activity.
Go to the Dashboard to save copies of this information for your account. After your account is closed, you will no longer have access to these reports. Royalties will be paid as normal per the payment schedule.
Restoring a closed account
In some situations, we can restore a closed account. Contact Amazon Customer Service for assistance. Note: If we closed the account due to content policy guidelines violations or any other malicious activity reasons, the account can’t be restored.