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SRT file content information and troubleshooting

SubRip Text file format (.srt) files are the most common timed text files submitted to Prime Video Direct. These files contain the following four repeating elements:

  1. A sequential counter number
  2. The start and end times for the subtitle's onscreen appearance

    The timecode format is hours:minutes:seconds,milliseconds with time units always two digits, except for milliseconds expressed in three digits (colons separate the values, except for a comma used before milliseconds)

  3. Subtitle text (one or two lines
  4. A blank line containing no text

Example SRT file contents

1
00:01:16,195 --> 00:01:18,375
Attendees, the bananas are
exceptionally good today.

2
00:01:19,476 --> 00:01:21,115
I encourage you to have one.

Common SRT file submission errors


Plain text

Problem: Missing elements #1 and #2

Attendees, the bananas are
exceptionally good today.

I encourage you to have one.

Missing sequential counter number

Problem: Missing element #1

00:01:16,195 --> 00:01:18,375
Attendees, the bananas are
exceptionally good today.

00:01:19,476 --> 00:01:21,115
I encourage you to have one.

Unsupported characters and emojis

Problem: Use of unsupported characters and emojis

1
00:00:00,291 --> 00:00:03,422
♪ (slow beat rock music)  ♪

Unbounded style tags

Problem: HTML tags must be balanced. Below note that the u element is fully contained by the i element.

1
00:00:16,353 --> 00:00:19,247
Announcer: It's the <u> <i>contestant's</u> responsibility.</i>

Unsupported font element attribute

Problem: HTML font element attribute value is missing quotes.

In the following example, the font element parameter of color is missing the required quotes around #00A8E1. You can use single (') or double (") quote.

Wrong
12
00:00:56,123 --> 00:00:59,048
HELLO?
<font color=#00A8E1>ARE YOU THERE?

Corrent
12
00:00:56,123 --> 00:00:59,048
HELLO?
<font color="#00A8E1">ARE YOU THERE?</font>


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