Support

  • Overview
  • Get started
  • Account
  • Publish
  • Change titles
  • Asset requirements
  • Dashboard
  • Promote titles
  • Errors and troubleshooting
  • Frequently Asked Questions (FAQs)
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

Overview

Welcome to the help center for Prime Video Direct. Here we provide step-by-step instructions and answers to frequently asked questions. Whether you’re new to Prime Video Direct or just need a refresher on how to change your account or update a published video, you’ll find the answers here.

Self-publishing via Prime Video Direct helps to provide free exposure and international distribution by giving you control for your titles — from distribution to presentation and marketing to millions of Amazon customers.

Our self-serve approach for all high-quality content providers helps to provide the same flexible distribution options and delivery quality available to major motion picture and television studios.

As always, Amazon customers are our number one priority. We strive to ensure that all titles in our catalog to stream, purchase, or rent are held to a high standard and meets customer expectations on quality. Our review processes are designed so that your titles adhere to our customer quality standards and Content Policy Guidelines before and after it goes live.

Partner Onboarding Guide

Start with our Partner Onboarding Guide for a step-by-step walkthrough of the Prime Video Direct publishing process.


An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit