Support

Your email has been sent

You should receive a response from Customer Service within one business day.

Technical specifications

Prime Video Direct supports video resolutions up to 1920x1080p. (4K UHD content isn’t supported at this time.) Our software automatically adjusts the delivery streams to a resolution appropriate to the customer’s device and connection speed. If you submit a 1080p HD video, and a customer streams it in SD, we automatically adjust it for you. For best results, please upload your highest quality video source. After initial publishing, if you submit a revised mezzanine or trailer, it must be at least the same resolution.


Internal Server error! Please try again
Your session has expired

Please sign in to continue

Sign In
edit