Support

Prime Video Direct supports video resolutions up to 1920x1080p. (4K UHD content isn’t supported at this time.) Our software automatically adjusts the delivery streams to a resolution appropriate to the customer’s device and connection speed. If you submit a 1080p HD video, and a customer streams it in SD, we automatically adjust it for you. For best results, please upload your highest quality video source. After initial publishing, if you submit a revised mezzanine or trailer, it must be at least the same resolution.

Note: Prime Video Direct doesn't restrict maximum file size, however, larger files lead to longer uploading, processing, and encoding times.

Mezzanine Requirements

• A mezzanine file is a compressed master video file used to produce additional compressed video streams and downloads. We automatically prepare your file for use across all platforms and streaming qualities.

Caption (timed text) Requirements

• Amazon is a customer-obsessed company and captions help ensure a consistent viewing experience for all customers, including those who might be hearing-impaired, are non-native English speakers, or prefer to view videos without sound.

Art/Graphic Asset Requirements

• Images are a key way for customers to discover and interact with your content on Prime Video.

Supported Languages

• The language of a title's metadata determines the locations to which it can be published. A mezzanine or caption file matching the metadata language is required to publish to that location.