Support

  • Overview
  • Get started
  • Account
  • Publish
  • Change titles
  • Asset requirements
  • Dashboard
  • Promote titles
  • Errors and Troubleshooting
  • Frequently Asked Questions (FAQs)
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

Asset requirements

Prime Video Direct supports video resolutions up to 1920x1080p. (4K UHD content isn’t supported at this time.) Our software automatically adjusts the delivery streams to a resolution appropriate to the customer’s device and connection speed. If you submit a 1080p HD video, and a customer streams it in SD, we automatically adjust it for you. For best results, please upload your highest quality video source. After initial publishing, if you submit a revised mezzanine or trailer, it must be at least the same resolution.

Note: Prime Video Dorect doesn't restrict maximum file size, however, larger files lead to longer uploading, processing, and encoding times.

Mezzanine Requirements

  • A mezzanine file is a compressed master video file used to produce additional compressed video streams and downloads. We automatically prepare your file for use across all platforms and streaming qualities.

Caption (timed text) Requirements

  • Amazon is a customer-obsessed company and captions help ensure a consistent viewing experience for all customers, including those who might be hearing-impaired, are non-native English speakers, or prefer to view videos without sound.

Art/Graphic Asset Requirements

  • Images are a key way for customers to discover and interact with your content on Prime Video.

Supported Languages

  • The language of a title's metadata determines the locations to which it can be published. A mezzanine or caption file matching the metadata language is required to publish to that location.

An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit