Support

All titles undergo a multi-factor review before publishing to ensure they meet customer quality content expectations. Any errors found during pre-publish review can lengthen publishing timelines significantly.

If there are no errors in your submission, after you click Publish your title will typically go live within 2–4 business days. You can track the status of published titles on the Prime Video Direct website in Your Videos. If you have set a future date for title availability, your video will remain ready, but unavailable in the Prime Video catalog until the date specified.

Please review the following chart for an explanation of the publishing icon statuses that your video may have within the Your Videos section:

Prime Video is committed to providing captions to videos offered throughout the service.

A caption file is required for all titles published in the U.S. and for titles Included with Prime worldwide, except Japan where captions are currently unsupported. Burned-in subtitles aren't a substitute for a captions file (except Japan).

The captions file for titles with no spoken dialogue or extended scenes with no spoken dialogue must describe the nonverbal audio elements or instrumental music. For background music, if the music is instrumental (no lyrics), use descriptive words [in brackets] to accurately convey the mood and tempo of music. Preface extended silent scenes with [no audio].

If music contains lyrics, caption the lyrics verbatim in the same way as spoken dialogue. The lyrics should be introduced with the name of the artist and the title in brackets. In the event that lyrics are unclear or in another language, use a descriptive caption to indicate that to the viewer.

See our Common Errors support page for a list of top rejection reasons and ways to fix issues.

At this time, we only pay royalties electronically to bank accounts in the supported countries or regions. For supported locations, see Electronic payments.

If your bank isn't in a supported location, we will not be able to pay you and you will not be able to publish content. You must create an account with a bank located in supported locations.