Support

All titles undergo a multi-factor review before publishing to ensure they meet customer quality content expectations. Any errors found during pre-publish review can lengthen publishing timelines significantly.

If there are no errors in your submission, after you click Publish your title will typically go live within 2–4 business days. You can track the status of published titles on the Prime Video Direct website in Your Videos. If you have set a future date for title availability, your video will remain ready, but unavailable in the Prime Video catalog until the date specified.

Please review the following chart for an explanation of the publishing icon statuses that your video may have within the Your Videos section:

Prime Video is committed to providing captions to videos offered throughout the service.

A caption file is required for all titles published in the U.S. and for titles Included with Prime worldwide, except Japan where captions are currently unsupported. Burned-in subtitles aren't a substitute for a captions file (except Japan).

The captions file for titles with no spoken dialogue or extended scenes with no spoken dialogue must describe the nonverbal audio elements or instrumental music. For background music, if the music is instrumental (no lyrics), use descriptive words [in brackets] to accurately convey the mood and tempo of music. Preface extended silent scenes with [no audio].

If music contains lyrics, caption the lyrics verbatim in the same way as spoken dialogue. The lyrics should be introduced with the name of the artist and the title in brackets. In the event that lyrics are unclear or in another language, use a descriptive caption to indicate that to the viewer.

We encourage content providers to review the following information to avoid the most common rejection reasons:

• Captions — Consistently Out of Sync   This error is typically associated with the timecoding of the captions file and can usually be corrected by adjusting the time coding and ensuring proper alignment with the video file.
• Captions — Gradually Out of Sync   This error is typically associated with the captions frame rate. If a captions file is sourced by a third-party captioning service, please check that the frame rate you selected when uploading your caption file matches the frame rate in which your caption file was created. If your captions file is in SRT file format, you must ensure your captions file is properly time coded as adjusting the framerate will have no impact on synchronization.
• Graphic Assets — Padded Images   Graphic assets shouldn't contain added borders, or odd, empty spaces. For Graphic Asset design considerations, please see Page 5 of the Graphic Assets Guide.
• Graphic Assets — Title Name Not Displayed on Key Art   Your graphic assets must display the title name entered in the Title Information section on the Catalog Listing tab when viewing the title on the Prime Video Direct website.
• Graphic Assets — Stretched or Narrowed Images   Please don't stretch/skew/distort art to create another image asset. For Graphic Asset design considerations, please see page 6 of the Graphic Assets Guide.
• Metadata — Rating Inaccurate   Content providers are presented with an option to give us their titles’ official ratings. A Suggested Rating is a required option for titles that don't have an official rating.
• Mezzanine — Watermark/Logo   We don't accept content that contains logos or other images/text that persist throughout the video file.
• Mezzanine — Unsupported Functionality   We don't accept content that contains references to functionality or calls to action that are unsupported in the Prime Video application (e.g. Subscribe, like this video, leave a comment, click here to…, etc.).
• Mezzanine — Contains URL/External Link   We don't accept content that contains a URL, external link, contact information, or call to take action outside of the Prime Video application.
• Mezzanine — Contains Advertisement   We don't accept content containing an advertisement or consisting solely of advertisements.
• Mezzanine — Product Review   We don’t accept content which contains or consists solely of a product review.

For more information, please see our Content Policy Guidelines and Asset Requirements support page.

At this time, we only pay royalties electronically to bank accounts in the supported countries or regions. For supported locations, see Electronic payments.

If your bank isn't in a supported location, we will not be able to pay you and you will not be able to publish content. You must create an account with a bank located in supported locations.