Support

  • Overview
  • Get started
  • Account
  • Publish
  • Change titles
  • Asset requirements
  • Dashboard
  • Promote titles
  • Errors and Troubleshooting
  • Frequently Asked Questions (FAQs)
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

Tax information

  • The tax interview/questionnaire must be completed annually.
  • A tax withholding percentage is applied to your royalty payments based on bank location and the information you provide in the tax questionnaire.
  • More information can also be found in our Tax Information FAQ.

Before selling videos and receiving payments, tax information must be provided to comply with U.S. tax regulations. In your account, a secure tax questionnaire enables you to submit required tax information.

A tax withholding percentage is applied to your royalty payments based on bank location and the information you provide in the tax questionnaire. U.S. source payments are subject to a statutory 30% rate of U.S. tax withholding. You may claim a reduced rate of withholding under an income tax treaty if your country or region of residence has an income tax treaty with the United States that permits a lower withholding rate for royalty payments. To try and claim a reduced rate, you will need to retake the tax interview with emphasis on tax treaty questions.

Enter tax information

Before distributing videos and receiving payments, you must provide tax information to Amazon to comply with local tax regulations depending on the terms of your Digital Video License Agreement.

To complete the tax questionnaire, do the following:

  1. On the My Account page, under Tax Information, click Complete tax information. Depending on your Digital Video License Agreement, you may be required to provide tax information more than once.
  2. A separate page appears for you to provide tax information. When complete, click Sign and Submit. Remember to provide an electronic signature for fastest processing.
  3. After completing your tax information, a green box with a check mark appears with the completion date. To review or change this information, click View/Provide tax information.
  4. If you must provide your tax information a second time but don't see a second Complete tax information button, contact your Prime Video business contact or contact the tax team to ensure your account is set up correctly.

Note: If you publish content in a European or UK territory, you may be required to complete a UK Tax Questionnaire and submit billing preferences. The new Tax Questionnaire is available in the Prime Video portal in Your Account settings and determines whether you receive a monthly VAT invoice.

To be compliant with local billing laws and to receive payments, the tax interview is required and you may need to select a billing preference to avoid any disruption in the payment process.

For more information, see Tax Information FAQs. If you're unsure how to complete the tax interview after reviewing the Tax Information FAQs, please consult your tax advisor.

Update tax information

To make updates to your tax information, on the Tax Information page, click View/Update tax information.

It can take 3–5 business days for this information (and any updates) to be reviewed. Check the status of your tax information submission by returning to the Tax Information page. Tax statuses are explained in the Tax Information FAQs under What does my tax status mean?

Change tax form delivery method

Each year, we provide tax forms for royalty payments made during the previous calendar year. By default, we mail these forms to you and also make them available for download.

When you first complete the tax interview, you choose whether to opt out of mail delivery. After your tax information is submitted, you can change the delivery option by returning to Tax Information.

To change your tax form delivery method, do the following:

  1. In Your Account, click Tax Information, and then click View/Provide Tax Information.
  2. In the Go paperless for year-end tax forms section, select Go paperless or I prefer paper delivery.
  3. Click Save Preference.

For more information on when tax forms are provided, see When and how will I receive my annual tax forms? in Tax Information FAQs.

Download tax forms

Securely download your year-end tax forms online from your account by using the following steps:

  1. Go to videodirect.amazon.com. If you have an amazon.co.jp account, go to videodirect.amazon.co.jp.
  2. On the top right of the window, click your name, and then click Your Account.
  3. Click Tax Information.
  4. Click Update Tax Information.
  5. In the Year-end tax forms section, click Find forms.
  6. Click Download.

For more information on when tax forms are provided, see When and how will I receive my annual tax forms? in Tax Information FAQs.

Contact the tax team

We offer additional tax support to our content providers.

  1. Sign in to taxcentral.amazon.com.
  2. Click View/Edit. If you are associated with multiple entities, select the appropriate one.
  3. Click Contact Us at the top of the page.

An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit