- Overview
-
Publishing
- Publish a standalone title
- Publish an episodic title
- Publish a channel
- Change titles in a channel
- Add or remove seasons and episodes
- Change location availability, pricing model, or availability dates
- Change title metadata
- Change cast & crew information
- Change mezzanine files
- Change art assets
- Change captions file
- Add files from Amazon S3
- Promote your titles
- Publishing FAQs
- Genre Definitions
- Troubleshoot video file errors
- Dashboard
- Glossary
- CreateSpace Migration
Support
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Account Setup FAQs
Note: For frequently asked questions about required tax information and completing the tax interview, please see Tax Information FAQs.
Can I use my existing Amazon account?
You can link your existing Amazon account to a Prime Video Direct account. You also have the option to create a new Amazon account to use with Prime Video Direct. See the step-by-step instructions for more information.
Can I publish my videos to another service?
Prime Video Direct doesn’t require exclusivity on Prime Video.
Are there any fees to use Prime Video Direct?
There are no setup or recurring charges to publish and manage your videos through Prime Video Direct. Any costs that you incur for data transfers to Prime Video Direct and file storage within your own Amazon S3 account (available as a source for bulk uploads) or other online storage services are your responsibility.
What can I publish?
You can publish professionally produced videos that you own and are
interested in monetizing. We accept all video types including short/long
form movies, TV series, web series, digital shorts, music videos, news,
sports, educational videos, fitness programs, and more. The subject
matter can span a diverse range of genres and categories.
Where can I publish?
Currently, Prime Video Direct allows video providers to publish to select marketplaces, including Amazon.com (U.S.), Amazon.co.uk (UK), Amazon.de (Germany & Austria), and Amazon.co.jp (Japan). You can see which marketplaces are enabled for publishing on the Availability tab.
If you have worldwide rights to your video and want to distribute it in all marketplaces, select All. Otherwise, select the marketplaces in which you have rights.
What happens if I don’t enter my bank information?
While you can skip entering the information during your Prime Video Direct account setup, publishing your video requires completed tax information. To enter this information later, do the following:
- In Your Account, click Payment & Banking, and then click Add a Bank Account.
- Follow the instructions on your screen.
Where can I get my bank information like routing numbers?
This information might appear on your bank statement or checks. Your bank can also provide this information to you.
What happens if I don’t enter my tax information?
While you can skip entering the information during your Prime Video Direct account setup, publishing your video requires completed tax information. To enter this information later, do the following:
- In Your Account, click Tax Information, and then click Complete Tax Information.
- Follow the instructions on your screen.
Some countries or regions might require additional paper documentation. We’ll notify you of any additional requirements.
You can check the status of your tax information submission by returning to the Tax Information page. Tax statuses are explained in the Tax Information FAQs under "What does my tax status mean?"
To make updates to your tax information, on the Tax Information page, click View/Update Tax Information.
Can I share my Prime Video Direct account credentials with other people?
Prime Video Direct uses your Amazon account for sign in. We recommend
that you don’t share your Amazon account information with others as they would also have access to your Prime Video Direct account. If you want to grant another person access to your Prime Video Direct account, use the Invite Users feature. In addition to adding and removing authorized people, you can set the role, or the amount of access, the other person has.
Why should I add a second person as an administrator on my account?
In the event that you are unavailable, a secondary administrator
provides us a contact and enables someone to act on your behalf.
Does granting someone administrator rights on my Prime Video Direct account also allow them access to my personal Amazon account information on Amazon website and services?
No. The second administrator has access to your Prime Video Direct account, but no other services that you use with your Amazon account
credentials.
How do I see if someone has accepted an invite to be an additional user on my Prime Video Direct account?
To view who has accepted invite requests, in Your
Account, click Users & Roles. People who haven’t responded can be viewed by clicking Pending.
How can I create my account using Japanese characters?
If you're entering Japanese characters during account setup on videodirect.amazon.com, this isn't currently supported. You will see the error, “We couldn’t process the text you just entered. Please make sure there are no unintended characters, and try again.”
To create an account that uses Japanese characters, please sign in to videodirect.amazon.co.jp.
What if my country or region isn't included in the list of banking countries or regions?
At this time, we only pay royalties electronically to bank accounts in the supported countries or regions listed on our Royalty Information Help page.
Prime Video Direct
Helping content creators and visual storytellers reach millions of Amazon customers across hundreds of devices with the same distribution options and delivery quality available to major motion picture and television studios.
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