Your email has been sent

You should receive a response from Customer Service within one business day.

Something went wrong

We're unable to submit your request right now. Please try again in a few minutes.

Audio Requirements

  • All audio tracks in a source must be in the same language. 
  • The audio track must only contain a single full audio mix. The track can include dialogue, narration, music, sound effects, and any other audio intended to be heard by the audience. Remove any additional audio tracks, including silent tracks, MOS (mit out sound, motor only sync, motor only shot), M&E (music & effects), and commentary, prior to uploading to Amazon Video Direct.
  • Audio duration and video duration must match. 
  • All embedded audio must meet one of the following channel configurations: 
    • 1-Channel Mono
    • 2-Channel Stereo: Left-Right
    • 6-Channel 5.1 Surround Sound: Left-Right-Center-LFE-Left Surround-Right Surround
    • 8-Channel 5.1 Surround Sound + Stereo: Left-Right-Center-LFE-Left Surround-Right Surround-Left Stereo Total-Right Stereo Total

Internal Server error! Please try again
Your session has expired

Please sign in to continue

Sign In